If you become a registered user, you will provide true, accurate and complete registration information and, if such information changes, you will promptly update the relevant registration information. During registration, you will create a user name and password (a “Membership”), which may permit your access to certain areas of this website not available to non-registered users. You are responsible for safeguarding and maintaining the confidentiality of your Membership. You agree to notify us immediately of any unauthorized use of your user name, password and/or account. You are solely responsible for any liabilities, losses, or damages arising out of the unauthorized use of your user name, password and/or account.
ACCURACY OF CONTENT
We have used every effort to ensure that information on our website is accurate and reliable. No warranty or guarantee is however given as to the accuracy of information provided. We do not warrant or guarantee that this website will be error-free, free of viruses or other harmful components, or that defects will be corrected. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right in our sole discretion to edit or delete any information without notice, including orders which have been submitted and/or acknowledged.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We may provide hyperlinks on this website to third-party websites as a convenience, and the inclusion of any such hyperlink does not imply that we have endorsed or have made any representations regarding that website. Hyperlinked third-party websites are not under our control and we cannot be held responsible for you accessing any such third-party website via our website. Users accessing third-party websites via our website do so entirely at their own risk.
We do not guarantee that the products and services in this website are available at all times although they are stated as available. We reserve the right in our sole discretion to cancel any order. The reason for cancelling an order is not restricted to the product or service being unavailable. We reserve the right to refuse an order being errors in product or pricing information, or customer’s outstanding payment or other reasons. Furthermore, we reserve the right to require additional verifications or information before accepting any order. You will be contacted if any order is cancelled or if additional information is required.
The payment method is only by Credit Card.
The price payable by you will be the price of the product as indicated on our website at the time of acceptance of your order; except in the case of a pricing error which will be made known to you. Prices indicated on this website are inclusive of the prevailing GST. A breakdown of prices and GST will be displayed at the checkout page.
Your order will normally be dispatched within 3-5 working days (within Singapore) and 10-14 working days (to Malaysia) upon acceptance of your order. Please bear in mind these are approximations and during busy periods or unforeseen circumstances, delivery may be slightly longer.
This delivery lead time does not apply to made-to-order and special order products and services.
CANCELLATION BY CUSTOMER
We do not allow cancellation of order.
EXCHANGE & RETURN POLICY
We do not accept returns or refunds.
All exchange requests have to be made within 3 working days from date of delivery. Only defective items are allowed to be exchanged and are at our discretion. Items ordered wrongly are not allowed for exchange.
Procedure to request for exchange of defective items –
1) Take photos/videos of the parcel packaging and the defective item.
2) Email these images to [email protected]
3) Subject title on this email to be ‘Request for Exchange for Order # ‘
Printer supplies (ink cartridges and toners) are not exchangeable unless they are defective. If this item is defective or faulty, customers have to return the unit to the respective customer service centre.
Office equipment are not exchangeable. If this item is defective or faulty, and still under warranty, customer need to send it to the service centre for repair unless under on-site warranty. For on-site warranty, customers need to arrange directly with the brand distributor.
Product warranty is given by our respective brand suppliers and we are not liable should they fail to fulfill their warranty obligations.
When you visit or use this website or send us emails, you are communicating with us electronically and consent to receive communications from us electronically. We will communicate with you by e-mail transmission or by posting to this Site. If you do not wish to receive the emails, you can notify us via email [email protected]
NOTIFICATION OF POSSIBLE COPYRIGHT INFRINGEMENT
In the event you believe that material or content published on this Website may infringe on your copyright or that of another, you may request that they be removed.
Please report your notice of infringement to us in written that includes the following:
a) Identification of the copyrighted material to be infringing and information sufficient to permit us to locate the material.
b) A physical or electronic signature of the lawful copyright owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
c) Information on your name, address, telephone number and email address which you may be contacted.
d) State that you have a good faith belief that use of the material in the manner complained of is infringing.
e) State that the information in the notification is accurate, and under penalty of perjury, that you are the lawful copyright owner or are authorized to act on behalf of the owner of that allegedly infringed.
We will investigate your claim of copyright infringement and take appropriate actions. Notifications that do not follow this procedure may not receive a response. Kindly email to [email protected]
The Stationery Shop is committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.
What information do we collect?
We collect two types of information.
1) Anonymous information
2) Personal information
We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your name, your company, e-mail address, mailing and/or delivery addresses or contact numbers.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
a. To personalize your experience
your information helps us to better respond to your individual needs
b. To improve our website
we continually strive to improve our website offerings based on the information and feedback we receive from you
c. To improve customer service
your information helps us to more effectively respond to your customer service requests and support needs
d. To process transactions
your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested
e. To send periodic emails
the email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Interacting with The Stationery Shop
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
If you have questions concerning your personal details and privacy, please do not hesitate to contact us.