ORDERING ONLINE

1) Go to “My Account
2) Click on the previous order that you wish to re-order
3) Click on the “ORDER AGAIN” button

  • Credit Card (3.8% card processing fee applies.)
  • PayNow prior to delivery arrangement.

There is no minimum order required.

A confirmation email will be sent to you within 1 working day, which contains your order details.  Delivery arrangement shall be advised accordingly on a 2nd email.

No, you will not be able to make changes to your order which has already been submitted.

We do not accept refunds.

All exchange requests have to be made within 3 working days from date of  delivery.  Only defective items are allowed to be exchanged and are at our discretion.  Items ordered wrongly are not allowed for exchange.

Procedure to request for exchange of defective items –
1) Take photos/videos of the parcel packaging and the defective item.
2) Email these images to [email protected]
3) Subject title on this email to be ‘Request for Exchange for Order #    ‘

Printer supplies (ink cartridges and toners) are not exchangeable unless they are defective. If this item is defective or faulty, customers have to return the unit to the respective customer service centre.

Office equipment are not exchangeable. If this item is defective or faulty, and still under warranty, customer need to send it to the service centre for repair unless under on-site warranty. For on-site warranty, customers need to arrange directly with the brand distributor.

We are a GST registered company. As such, GST is payable.

Prices displayed are inclusive of GST.

A breakdown of GST will be displayed at the checkout page.

DELIVERY & RETURNS

Delivery within Singapore

  • Within 3-5 working days from order date, unless otherwise stated.
  • Delivery hours: 09:00 – 22:00 (Monday – Sunday), except Public Holidays.
  • We deliver only to locations within the main island of the Republic of Singapore (including Sentosa Island and Free Trade Zone but excluding the other off-shore islands). Please refer to Appendix A for a list of restricted areas postal codes.
  • We engage 3rd party logistic services (eg. Ninja Van, J&T, SingPost, etc.).  The tracking # will be emailed to you so to allow you to track your order.

Delivery to Malaysia

  • Delivery time frame: Varies depending and subjected to customs clearance speed.  Usually within 10-14 working days from order date, unless otherwise stated.  Kindly expect delay in deliveries due to global Covid-19 situation.
  • Delivery service is unavailable to PO box (Post Office box) / APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office) addresses, FELDA and restricted areas.
  • We engage 3rd party logistic services (eg. Ninja Van, J&T, Qxpress, etc.). The tracking # will be emailed to you so to allow you to track your order.

 

Delivery within Singapore charged at $3.90 per order, for a maximum of 5kg.  Actual weight may differ by 10%. Free delivery for order more than $107 (including GST).

Delivery to Malaysia charged as per Appendix B.  Each order is limited to a maximum of 5kg.  Actual weight may differ by 10%

We deliver to Malaysia.  For other countries, please contact us to enquire further.

We do not provide express/urgent delivery.

No, we do not allow for self-collection.

We do not accept refunds.

All exchange requests have to be made within 3 working days from date of  delivery.  Only defective items are allowed to be exchanged and are at our discretion.  Items ordered wrongly are not allowed for exchange.

Procedure to request for exchange of defective items –
1) Take photos/videos of the parcel packaging and the defective item.
2) Email these images to [email protected]
3) Subject title on this email to be ‘Request for Exchange for Order #    ‘

Printer supplies (ink cartridges and toners) are not exchangeable unless they are defective. If this item is defective or faulty, customers have to return the unit to the respective customer service centre.

Office equipment are not exchangeable. If this item is defective or faulty, and still under warranty, customer need to send it to the service centre for repair unless under on-site warranty. For on-site warranty, customers need to arrange directly with the brand distributor.

OTHERS

Login to “My Account” to check your account and order details.

No, we do not provide invoice.