ORDERING ONLINE
1) Go to “My Account”
2) Click on the previous order that you wish to re-order
3) Click on the “ORDER AGAIN” button
- Credit Card (3.8% card processing fee applies.)
- PayNow prior to delivery arrangement.
There is no minimum order required.
A confirmation email will be sent to you within 1 working day, which contains your order details. Delivery arrangement shall be advised accordingly on a 2nd email.
Email us or Call us @ +65-6299 3757
No, you will not be able to make changes to your order which has already been submitted.
Refunds are subjected to approval & will only refund via PayNow. There will be $0.50 charges incurred for any refunds request. For Credit Card payments, refunds will be the amount exclude the card processing fee charges.
All exchange requests have to be made within 3 working days from date of delivery. Only defective items are allowed to be exchanged and are at our discretion. Items ordered wrongly are not allowed for exchange.
Procedure to request for exchange of defective items –
1) Take photos/videos of the parcel packaging and the defective item.
2) Email these images to [email protected]
3) Subject title on this email to be ‘Request for Exchange for Order # ‘
Printer supplies (ink cartridges and toners) are not exchangeable unless they are defective. If this item is defective or faulty, customers have to return the unit to the respective customer service centre.
Office equipment are not exchangeable. If this item is defective or faulty, and still under warranty, customer needs to send it to the service center for repair unless under on-site warranty. For on-site warranty, customers need to arrange directly with the brand distributor.
We are a GST registered company. As such, GST is payable.
A breakdown of GST will be displayed at the checkout page.
DELIVERY & RETURNS
Delivery within Singapore
- Within 3-5 working days from order date, unless otherwise stated.
- Delivery hours: 09:00 – 22:00 (Monday – Sunday), except Public Holidays.
- We deliver only to locations within the main island of the Republic of Singapore (including Sentosa Island and Free Trade Zone but excluding the other off-shore islands). Please refer to Appendix A for a list of restricted areas postal codes.
- We engage 3rd party logistic services – J&T
Delivery within Singapore is charged at $4.90 per order, for a maximum of 5kg. Actual weight may differ by 10%. Free delivery for order more than $120 (including GST).
We do not provide express/urgent delivery.
Yes, STRICTLY with prior notification and arrangement. Collection lead time shall be 2-3 working days, unless otherwise stated. Please call or email us to arrange for self-collection. Self-collection timing: Weekdays, except Public Holidays, between 9am to 6pm.
We do not accept refunds on such request.
All exchange requests have to be made within 3 working days from date of delivery. Only defective items are allowed to be exchanged and are at our discretion. Items ordered wrongly are not allowed for exchange.
Procedure to request for exchange of defective items –
1) Take photos/videos of the parcel packaging and the defective item.
2) Email these images to [email protected]
3) Subject title on this email to be ‘Request for Exchange for Order # ‘
Printer supplies (ink cartridges and toners) are not exchangeable unless they are defective. If this item is defective or faulty, customers have to return the unit to the respective customer service centre.
Office equipment are not exchangeable. If this item is defective or faulty, and still under warranty, customer need to send it to the service centre for repair unless under on-site warranty. For on-site warranty, customers need to arrange directly with the brand distributor.
OTHERS
Login to “My Account” to check your account and order details.
No, we do not provide invoice.